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Privacy Policy

Privacy Policy

Last Updated: 28-01-2025

UrbanRaise.com (“we,” “us,” or “our”) operates the property search portal www.urbanraise.com (the “Website”) and related mobile applications (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services. By accessing or using our Services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

  • Registration/Account Data: Name, email, phone number, address, and password when you create an account.
  • Property Preferences: Search criteria (e.g., budget, location, property type), saved listings, and alerts.
  • User Content: Reviews, questions, or messages submitted to agents or other users.
  • Financial Data: Credit card details, billing address (if you purchase premium services or subscriptions).

B. Non-Personal Information

  • Usage Data: IP address, browser type, device ID, pages visited, time spent, and interactions with listings or ads.
  • Location Data: Approximate location (derived from IP or GPS with your consent) to show relevant properties.
  • Cookies/Tracking Technologies: Session/persistent cookies, web beacons, and analytics tools (e.g., Google Analytics).

C. Information from Third Parties

  • Real Estate Professionals (REPs): Agent/license details, property listings, or reviews.
  • Partners: Public records, social media (if you link accounts), or advertisers.

2. How We Use Your Information

We use your information to:

  • Provide, personalize, and improve our Services (e.g., property recommendations, alerts).
  • Connect you with REPs (agents, landlords, developers) based on your search criteria.
  • Process payments for premium features or subscriptions.
  • Send service updates, marketing emails, or SMS (opt-out available).
  • Analyze trends, troubleshoot issues, and enhance security.
  • Comply with legal obligations (e.g., fraud prevention, court orders).

3. How We Share Your Information

We may share your information with:

  • REPs: When you inquire about a property, we share your contact details and search history with agents/landlords.
  • Service Providers: Payment processors, analytics tools, cloud hosting, and customer support platforms.
  • Legal Authorities: To comply with laws, protect rights, or prevent harm.
  • Business Transfers: In mergers, acquisitions, or asset sales.
  • Aggregated/Anonymous Data: For market research or advertising (e.g., “30% of users searched in Mumbai”).

We do not sell your Personal Information to third parties.

4. Cookies and Tracking

  • Cookies: We use cookies to remember preferences, analyze traffic, and serve targeted ads.
  • Opt-Out: Adjust browser settings to block cookies or visit Cookie Consent Tool. Note: Some features may not work if cookies are disabled.
  • Third-Party Ads: Ad partners may use cookies to show personalized ads. Learn more at NAI.

5. Your Choices

  • Account Settings: Update or delete your account via your profile page.
  • Marketing Opt-Out: Unsubscribe from emails via the “Unsubscribe” link or email info@urbanraise.com.
  • Access/Delete Data: Request a copy of your data or deletion by contacting info@urbanraise.com.

6. Data Security

  • We use SSL encryption, firewalls, and access controls to protect your data.
  • Financial transactions are processed through PCI-DSS-compliant partners.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal, tax, or regulatory requirements.

8. Children’s Privacy

Our Services are not intended for users under 18. We do not knowingly collect data from minors.

9. Third-Party Links

Our Website may link to REP websites, mortgage calculators, or other services. We are not responsible for their privacy practices.

10. International Transfers

Data may be processed in India or other countries. We ensure safeguards (e.g., contracts) for cross-border transfers.

11. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions, requests, or complaints:
Email: info@urbanraise.com
Address: 703, Onemile Road, Kokapet, Hyderabd-75

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